CRM

In order to gain a competitive advantage and differentiate products and services in the marketplace, companies must shift their focus from a product-centric view to a customer-centric one. Volo E-Solutions helps companies manage their customer relationships.

CRM (Customer Relationship Management) is a software industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way. CRM is a business strategy that includes implementing policies, processes and enabling technologies.

An effective CRM strategy will personalize the customer's experience across all enterprise touch points. By coordinating the customer's interactions, a company is able to optimize customer satisfaction, which translates into increased profitability and revenue. Volo E-Solutions is experienced in helping companies define and implement the right CRM solution for their business. Our consultants have hands-on experience in all aspects of CRM implementation from strategy and requirements definition to package evaluation, selection, and implementation.

The CRM Solution Center at Volo E-Solutions provides total business solutions to our clients. Our services include:

• CRM Strategy Definition
• Project Management
• Business Process Re-engineering
• Software Evaluation
• Software Selection
• Technical Assessment
• Implementation Consulting
• Custom System Enhancements
• Custom Reporting Solutions
• Data Migrations/Conversions
• Process Documentation and System Testing
• End-User Training
• E-Business